Focusing on long-term and post-acute care, Pinnacle conducts thousands of monthly surveys in order to establish a comprehensive review of its clients that will determine the quality of their products and services. Additionally, in order to qualify for Pinnacle’s industry-standard awards, clients much achieve a cumulative Best in Class customer satisfaction rating across a calendar year.
We are elated to announce that not only are we the only skilled nursing facility in NH to receive this award in 2018, we were also recognized in a multitude of areas. These areas include:
- Overall Customer Experience
- Overall Satisfaction
- Dignity and Respect
- Communication from Facility
- Admissions Process
- Professional Therapy Services
- Activities
- Laundry Needs
- Nursing Care
- Response to Problems
- Safety and Security
